Support Center

Need help? Submit a ticket and our team will assist you.

Submit Support Ticket

Common Issues

Can't connect to server

Check if the server is online and verify your game version matches the server.

VIP rank not working

Allow up to 10 minutes for rank changes. Restart your game if needed.

Lost items after update

Submit a ticket with details about what was lost and when.

Report griefing

Include screenshots, coordinates, and player names in your ticket.

Response Times

High Priority: Within 2 hours
Medium Priority: Within 24 hours
Low Priority: Within 48 hours